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Privacy Policy
This policy explains how YES NΞD collects, uses, stores and protects personal information when you visit our website, contact us, join our mailing list or place an order.
Overview
YES NΞD respects your privacy. We collect personal information only where it is reasonably necessary to operate our website, provide products and services, process orders, communicate with customers and improve the YES NΞD experience.
This policy is designed for an Australian online store and should be read with our Terms & Conditions, Shipping & Returns and FAQ pages.
What Personal Information We Collect
The personal information we collect may include:
- Your name, email address, phone number, billing address and shipping address.
- Order details, purchase history, payment confirmation and delivery information.
- Messages you send to us through contact forms, email or social media.
- Newsletter sign-up details and marketing preferences.
- Website usage information such as device type, browser type, pages visited and referral source.
We do not intentionally collect sensitive information unless you choose to provide it and it is reasonably necessary for us to assist you.
How We Use Personal Information
We may use your personal information to:
- Process, pack, ship and manage your order.
- Send order confirmations, delivery updates and customer service responses.
- Handle returns, exchanges, faulty item enquiries and support requests.
- Improve our website, products, customer experience and marketing.
- Prevent fraud, protect website security and meet legal obligations.
- Keep internal business records, including accounting and transaction records.
Marketing & Newsletter
If you sign up to our newsletter, join the signal, enter a promotion or otherwise agree to receive marketing, we may send you updates about new drops, book releases, offers, campaigns and YES NΞD news.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No online service is completely secure. You are responsible for keeping your own account details, devices and passwords safe where applicable.
How Long We Keep Information
We keep personal information for as long as reasonably necessary for the purpose it was collected, including customer service, order records, accounting, legal obligations, dispute resolution and business reporting.
When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it.
Access, Correction & Complaints
You may contact us to request access to personal information we hold about you, ask for corrections, unsubscribe from marketing or raise a privacy concern.
We may need to verify your identity before actioning a request. If you make a complaint, we will review it and respond within a reasonable time.
Overseas Service Providers
Some website, payment, email, hosting or analytics providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect your information in line with applicable privacy obligations.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements or privacy practices.
The latest version will be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the Contact Us page.